FREQUENTLY ASKED QUESTIONS
These answers provide a general guide. The applicable service agreement and enrolment details govern your selected service.
Useful information before the unexpected arrives.
How do I know which options are available for my home?
Availability and eligibility are reviewed during enrolment and can depend on your home, equipment, location, and the applicable membership terms.
Where can I review pricing and plan details?
Available selections and related pricing are presented during enrolment for review before you complete the process.
Are there waiting periods?
Waiting periods, where applicable, are stated in the service agreement for your selected service.
How are requests for service handled?
The service-request process is described in the applicable service agreement. Review that agreement for the terms that apply to your service.
Need the full terms? Review the service agreements.
Read agreements
© 2026 Vista Services Ltd. All rights reserved.