MEMBERSHIP INFORMATION
Understanding your membership is just as important as choosing the right protection. Explore how Vista Services memberships work, what to consider before enrolling, and the important conditions that apply.
Home Protection
Home Protection memberships provide benefits for eligible covered failures of specified residential systems and components, subject to the selected plan, coverage limits, exclusions, and membership terms.
View Protection Plans
Preventive Maintenance
Preventive Maintenance memberships provide scheduled equipment care and inspections under the selected service. Maintenance does not guarantee future equipment performance or prevent every breakdown.
Explore Maintenance
Vista Services home protection memberships are not homeowners’ or property insurance and do not replace appropriate insurance coverage.
HOME PROTECTION
Electrical Protection — $24/month · Plumbing Protection — $26/month · Heating & Cooling Protection — $32/month · Complete Home Protection — Combines eligible protection categories, subject to its applicable terms and verified pricing.
Explore Protection Plans
PREVENTIVE MAINTENANCE
Annual Water Heater Maintenance — $8/month · HVAC Preventive Maintenance — $12/month · Combined Water Heater and HVAC Maintenance — $18/month, reflecting the documented 10% discount while both qualifying services remain selected · Home Safety Check — $3/month, subject to confirmation that it remains an active selectable product.
All listed prices are before applicable taxes. Product details are confirmed during enrolment and in the applicable membership terms.
Explore Maintenance
Waiting Period
The agreement provides for a 60 day waiting period for Home Protection benefits. Eligible coverage begins in accordance with the applicable membership terms.
Annual Administration Fee
The agreement drafts specify an annual administration fee of $50 plus applicable taxes, charged at enrolment and every 12 months thereafter.
Non-Covered Service Visits
A fee of $89 plus applicable taxes may apply where a service provider attends and the reported condition is determined not to be an eligible covered failure, subject to the applicable agreement.
Coverage Limits
Home Protection benefits are subject to limits for individual covered occurrences and aggregate limits over the applicable coverage period. Limits vary by protection category and apply to eligible costs as defined in the membership agreement.
Prior Authorization
Customers are generally required to contact Vista Services and obtain authorization before arranging work relating to a claimed covered failure, subject to the agreement’s emergency provisions.
Insurance and Other Warranties
Home Protection is not a substitute for property insurance. Benefits may be unavailable where a loss or repair is covered or recoverable under applicable insurance, warranties, or other third-party arrangements.
Customer Responsibilities
Customers are responsible for reasonable equipment maintenance, providing accurate information, and ensuring safe access for eligible service.
Not every repair, failure, or service request qualifies for protection. Eligibility depends on the selected membership, the cause and timing of the failure, the equipment involved, and the applicable terms.
Pre-existing conditions · Failures outside the selected coverage category · Damage caused by misuse or neglect · Certain failures caused by inadequate maintenance · Unauthorized repairs or alterations · Cosmetic defects that do not materially affect operation · Certain inaccessible or concealed equipment · Structural modifications and certain code upgrades · Damage associated with insured property events · Consequential property damage · Other exclusions identified in the applicable coverage schedule
These are representative categories, not an exhaustive exclusion list.
View Coverage Information
The supplied draft agreements describe a minimum 10-day cancellation guarantee from receipt of the completed agreement, subject to any greater rights under applicable law; a month-to-month membership model; and no Vista early termination penalty under the documented model.
These points require confirmation against the current customer agreement and applicable Ontario requirements before publication.
Your membership is governed by the agreement and coverage schedules applicable to the products you select. These documents describe your benefits, eligibility requirements, exclusions, coverage limits, fees, and responsibilities. During enrolment, you will have an opportunity to review the applicable contractual terms before accepting your membership.
Explore Membership Options
IMPORTANT DISCLOSURE
This page provides a general overview of Vista Services memberships and does not replace the applicable membership agreement or coverage schedules. Benefits, limitations, exclusions, fees, and eligibility are governed by the terms accepted during enrolment, subject to applicable law. Where a material discrepancy is identified, it must be corrected rather than relying on this summary to override the customer’s legal rights.
© 2026 Vista Services Ltd. All rights reserved.