PRIVACY OVERVIEW
Vista Services respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, protect, and share information when you use our services, website, and messaging programs.
Questions about privacy?
Contact Vista Services at support@myvistaservices.ca or (888) 498-4782.
Information We Collect
We may collect contact details, property and equipment information, membership selections, service-request information, billing details, communications with us, and information you provide during enrolment or customer support.
How We Use Information
We use information to provide and improve memberships and services, respond to requests, schedule appointments, process payments, send relevant communications, maintain records, prevent fraud, and meet legal obligations.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in information and SMS consent are never shared with third parties for any purpose. Any information-sharing provisions elsewhere in this Privacy Policy exclude mobile opt-in data and SMS consent information.
Payments and Data Security
Payment information is processed by third-party payment providers. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, but no transmission or storage system can be guaranteed completely secure.
We may use cookies and similar technologies to operate our website, remember preferences, understand site usage, and improve customer experience. You can manage browser cookies through your device settings. We retain personal information only as long as reasonably necessary for service delivery, legal and operational purposes, and to resolve disputes. Subject to applicable law, you may request access to, correction of, or information about your personal information by contacting us.
MESSAGING PROGRAM TERMS AND CONDITIONS
Vista Services offers SMS messaging programs that may include customer support, membership updates, appointment reminders, service notifications, billing reminders, promotional offers, discounts, and information about our home protection plans. We will only send messages that you have explicitly agreed to receive through our opt-in process. Messages will be sent from (888) 498-4782.
Opt-Out Instructions
You can cancel SMS communications at any time by replying STOP to the number from which you received messages. After texting STOP, you will receive a confirmation message indicating that you have been unsubscribed. You will no longer receive messages from that SMS program. To subscribe again, simply complete our opt-in process.
Customer Support
If you experience issues with our messaging program, reply HELP for assistance. You may also contact our customer support team at support@myvistaservices.ca or (888) 498-4782.
Message Frequency and Charges
Message frequency varies based on your membership, service requests, communication preferences, and the messaging programs you have selected. Message and data rates may apply to messages sent to and received from Vista Services. For questions regarding your mobile messaging or data plan, contact your wireless service provider.
Carrier Disclaimer and Consent
Mobile carriers are not responsible for delayed or undelivered messages. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes. Consent to receive marketing SMS messages is not a condition of purchasing our products or services.
For privacy-related questions, requests, or concerns, contact Vista Services at support@myvistaservices.ca or (888) 498-4782. We may update this Privacy Policy from time to time, and the most current version will be posted on this page.
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